Hayyakum Allah
Rawaf Mina welcomes the guests of Allah with dates and roses at the door, and stays beside them through Makkah, Madinah and the Holy Sites with 31 hospitality centres and one dedicated team.
Who we are
Rawaf Mina is a pilgrim services company established in Rajab 1444 AH. In its first seasons it hosted more than 350,000 pilgrims from many nationalities, working as a trusted partner of the Ministry of Hajj and Umrah for governmental and private missions alike.
Inspired by Saudi Vision 2030, the company expanded in 1445 AH into transport, Umrah services and tourism. Its people are drawn from the families of the Mutawwifs and the people of Makkah and Madinah, chosen for their experience with pilgrims, their languages and their knowledge of guests' customs.
Our services
Nine service lines, each run by a dedicated program with its own supervisors in the hospitality centres and the Holy Sites.
Dates, roses and a smile at the door
A distinctive start at the airport and the hospitality centre: welcome gifts, wristbands, luggage tags and a supervisor who speaks your language.
611 buildings in Makkah, 221 in Madinah
Programs and applications that keep every accommodation comfortable, clean and supervised, with a housing locator in the Rawaf app.
Menus for every nationality
Catering providers qualified to the highest standards and hospitality-centre staff trained in food safety.
Buses and trains, planned in advance
Comprehensive transport plans covering buses and the Mashaer train, with routes and timetables managed for every group.
Mina, Arafat and Muzdalifah
Camps, movement plans and supervisors dedicated to the days of Tashreeq, the most important days of the journey.
Easy Tawaf and Umrah al-Qudum
In cooperation with the Coordination Council, pilgrims are guided in groups to perform Tawaf and Sa'i with ease.
Equipped ambulance fleet
A fleet of equipped ambulances, clinics in the hospitality centres and a smart chatbot for health guidance.
A happy and enriching Hajj
428 programs that turn the journey into a spiritual and cultural experience: lectures, visits and learning in your language.
Direct response in the Holy Sites
Emergency plans, coordination with the authorities and a customer care sector present in every centre.
The pilgrim journey
From the moment the Nusuk card is issued until the farewell in Madinah, a Rawaf Mina supervisor is responsible for you.
Nusuk card, early-readiness data for reception and departure, orientation in your mother tongue and the Rawaf app on your phone.
Learn moreWelcome at the entry point, dates and roses, wristband and luggage tags, then transfer to your hospitality centre.
Learn moreTawaf program, the Holy Sites program in Mina, Arafat and Muzdalifah, meals and health teams on site.
Learn moreHousing in Madinah, enrichment visits, and departure assistance until your flight.
Learn morePrograms
Rawaf Mina serves national Hajj missions, licensed operators and private groups. Every package includes reception, housing, catering, transport and the Holy Sites program.
Dependable hospitality close to the Haram shuttle.
Priced per pilgrim, on request
Request a proposalCloser housing and more space for the group.
Priced per pilgrim, on request
Request a proposalPrivate arrangements for delegations and families.
Priced per pilgrim, on request
Request a proposalMissions from Pakistan, India, Bangladesh, Nigeria, Turkey and more have trusted Rawaf Mina's centres. We prepare early-readiness files, Nusuk card handover and Ministry reporting on your behalf.
Rawaf app
Six moments from a pilgrim's day in the centre, each answered by the app before anyone needs to ask.
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Centre 12, Al-Aziziyah. Building B, floor 4, room 412. Tap for the walking map to the door.
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Dining hall 2 until 09:00. Your meal ticket is on the screen, no paper needed.
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Centre 12 to the Haram. Gather at gate 2 with your group supervisor Abdullah.
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The air conditioning in room 412 was repaired at 12:40. Was this resolved to your satisfaction?
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“Yes, Tawaf al-Qudum is recommended on arrival. Your group's slot is tomorrow at 06:00.”
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Mr. Rahman was found at the customer care desk in centre 12 and is on his way to the room.
Download the app before you travel to receive your housing, transport group and supervisor's number.
Gallery
Scenes from the 1446 season: reception, meals, housing and the Holy Sites.
What pilgrims say
They met us at the bus with dates and roses. My mother cried. Everything after that was just as warm.
The housing locator saved our group hours every day. The supervisor answered at 2 a.m. without complaint.
Clear reports, early readiness files and fast responses from the compliance team. A partner, not a supplier.
Our values
Our supervisors come from the Mutawwifs' families and the people of Makkah and Madinah, chosen for their experience with pilgrims, their languages and their understanding of guests' cultures.
News & events
The company will host pilgrims booking directly through Nusuk in its Makkah and Madinah centres.
Lectures, visits and learning sessions delivered in six languages across 31 hospitality centres.
Pilgrims can now find their room and their dining hall from the app, with no paper vouchers.
Help
Yes. Accessible rooms, wheelchair support at the centres and companions for the rituals can be arranged. Tell your supervisor on arrival or note it in the Rawaf app.
Supervisors speak Arabic, English, Urdu, Bengali, Hausa and Turkish. The app and the smart guide are available in Arabic, English, Urdu and Bengali.
Through your centre supervisor, the customer care desk in every centre, the Rawaf app, or the toll-free number 800 111 0605.
Yes. Each group has a guide for the rituals, and the smart guide in the app answers questions around the clock.
Requests to be housed with a relative in the same centre are handled before arrival through the mission or the app, subject to availability.
In the app, at the customer care desk or by phone. Every complaint gets a reference number and a reply from the compliance team within 24 hours.
Yes. The Madinah visit is scheduled by the mission; Rawaf Mina provides housing near the Prophet's Mosque and transport for both directions.
Yes. Supervisors and customer care staff are selected for their languages, and translators accompany health and emergency teams.
Contact us
Missions, operators and pilgrims can reach the customer care sector around the clock during the season.